Description
Overview
The Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver (RQF Level 2) at Grupo Training is designed to support both experienced drivers currently working in the industry and individuals who are new to the profession.
We understand that taxi and private hire drivers often work flexible and varied shift patterns. That’s why Grupo Training delivers this qualification in a way that suits our learners, offering flexible teaching and assessment arrangements to fit around work and personal commitments.
This qualification provides learners with a clear understanding of current legislation, licensing requirements, and the principles of excellent customer service. It helps develop and strengthen the practical skills, knowledge, and professional standards required to deliver safe, reliable, and high-quality services to the travelling public.
Objectives
This qualification aims to:
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Support learners in performing effectively within their workplace role
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Confirm and develop essential knowledge, understanding, and practical skills
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Enable learners to meet the requirements needed to gain the relevant licence to practise as a taxi or private hire driver
At Grupo Training, we are committed to helping our learners build confidence, competence, and professionalism within the taxi and private hire industry.
You can purchase a study support pack which consists of eBooks that cover all 9 units. Access to online learning videos of tutor-explained slides and practical multiple-choice test questions. This pack costs £50.00 this is optional but it is strongly recommended.
You are allowed a free re-sit for each unit failed. After that should you need to re-sit an exam there will be a charge of £25 per session. Please note that the knowledge test is not part of this qualification.
On achieving the qualification you will automatically be registered on the National Register of Taxi and Private Hire Drivers developed by People First, the UK Skills Council for hospitality, passenger transport, travel and tourism.
Course Contents
Units offered include road safety when driving passengers in a taxi or private hire vehicle, and professional customer service and routes and fares in the taxi and private hire industry.
The tables below give some guidance on which units are assessed as part of each test, the number of questions and the duration of the tests. The number of questions in a test is related to the units being assessed, the level and credit rating. Level 2 Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver. BTEC Level 2 in Introduction to the Role of the Professional Taxi and Private Hire Driver (QCF)
| Test Number | Unit Names | Number of Question | Duration of Test |
|---|---|---|---|
| 1 | Unit 1: Taxi and Private Hire: Workplace Health and Safety | 25 | 45 |
| 2 | Unit 2: Taxi and Private Hire: Safely Transport Passengers | 25 | 45 |
| 3 | Unit 3: Taxi and Private Hire: Professional Customer Service | 25 | 45 |
| 4 | Unit 4: Taxi and Private Hire: Maintain the Safety of the Licensed Vehicle | 25 | 45 |
| 5 | Unit 5: Taxi and Private Hire: Mobility and Wheelchair Assistance | 25 | 45 |
| 6 | Unit 6: Taxi and Private Hire: Plan Routes and Fares | 25 | 45 |
| 7 | Unit 7: Taxi and Private Hire: Transport Luggage and Parcels | 25 | 45 |
| 8 | Unit 8: Taxi and Private Hire: Safely Transport School Age Children | 25 | 45 |
| 9 | Unit 9: Taxi and Private Hire: The Licensing Regulations | 35 | 65 |
Outcome
You will achieve a Level 2 Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver .
On achieving the qualification, you will automatically be registered on the National Register of Taxi and Private Hire Drivers developed by People First, the UK skills council for hospitality, passenger transport, travel, and tourism.
How will I be Assessed?
Each unit of the qualification has an on-line test which is governed by the awarding body. There are nine units and the tests are scheduled in agreement with the learners and the tutor. Learners are provided with all the necessary support to suit individual requirements.
You are allowed three free re-sit for each unit failed. After that should you need to re-sit an exam there will be a charge of £25 per session.
Please note that for each exam that is taken, photographic identification of yourself is required and this can either be your passport or your full driving licence (paper and card).
Follow up Courses/Progression
NVQ Level 2 Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)
Why Choose Us?
Our aim is not just to get you the qualification but also guide you through all processes while you are applying for your Licence. The following are some of the reasons why you should choose us as your training provider:
- Excellent Success Rate!
- Fully accredited and authorized training center in London and Glasgow!
- Most competitive prices with NO HIDDEN COSTS!
- Prices are all inclusive of tuition, handbook, notebook, exams and certificate costs!
- Nationally recognized and Ofqual-accredited training course!
- Highly skilled and qualified trainers with a great wealth of practical knowledge & experience!
- Post-qualification email support while you are preparing to book your licence application!
- Free guidance session on how to apply and obtain Licence!
Who is it for?
This qualification is ideal for:
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Drivers who need to meet local authority licensing requirements
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Taxi and private hire drivers looking to progress into a supervisory or management role
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Individuals currently in employment who want to strengthen their skills and improve their career prospects
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Those planning to start their own taxi or private hire business
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Learners who prefer flexible or part-time study options
This course is for you if you are looking for a career in taxi driving or are an existing taxi driver.
The Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver is designed to equip learners with the essential knowledge and practical skills required to succeed as a taxi or private hire driver. The qualification supports professional development and helps drivers effectively manage the everyday challenges of the role.
Learners will gain a strong foundation in key areas, including health and safety within the taxi working environment, vehicle maintenance and safety checks, routes and fare structures, and the safe transport of passengers, luggage, and parcels. The course also covers the delivery of professional customer service and provides an understanding of the licensing regulations governing taxi and private hire operations in England. In addition, learners will develop the practical skills needed to assist passengers with mobility needs, including those who require wheelchair support.
Certification
After attending the course and successfully passing a multiple-choice questions examination, candidates receive a Level 2 Certificate Introduction to the Role of the Professional Taxi and Private Hire Driver from an awarding body within UK who are currently recognized by Ofqual and the Department for Education and Skills.
Entry Requirements
There are no formal entry requirements for this qualification. You do not need to hold any previous qualifications to enrol.
However, learners should have the ability, commitment, and opportunity to successfully complete the course and meet the assessment requirements.
At Grupo Training, we aim to make learning accessible, flexible, and supportive — helping you take the next step in your professional journey.
To enter this program, you will need to show enthusiasm, commitment, and interest in the subject area and have a commitment to the sector as a whole. No formal qualifications are necessary, but a minimum entry 3 level of literacy is required
Career Opportunities
Upon completion of this course you can apply to be a taxi licence badge holder with council licencing offices.
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